Quantum Fiber 4+

Super Fast Up and Down

I never write reviews but just had to stop in and write a quick review. The service I have is one gigabit up and down on quantum fiber. I’m very impressed with the speeds no matter the time of day. My service has been up since the date it was installed over 6 months ago. The upload speeds are what brought me to this service and I’m definitely seeing a huge increase from Xfinity and those 10 megabyte upload speeds😂

Developer Response ,

Thanks for the feedback! We're happy to hear that you're enjoying our gigabit network!

No accountability

We thought we needed the 370 WiFi option when we signed up in late July 2023. The Quantum Fiber installation technician said we did not need the optional 360 WiFi during the early August installation of our service. However, my account still shows the 360 WiFi option even though I have called and chatted with Quantum Fiber representatives about this since early September. There is a banner on my account saying the 360 WiFi will be cancelled on September 18, 2023, unless I resume service. Another banner says I need to return the 360 WiFi pods, which I never received. My account shows no (0) connected devices. In at least 5 phone calls to Quantum Fiber support since September I have been told the issue will be resolved but nothing has changed. Only one of the customer service representatives I spoke with was in the USA. The others, while very friendly and supportive, seemingly did nothing. (One was interrupted several times by a rooster crowing in the background.) I have asked to talk with a Quantum Fiber supervisor several times but was told they were too busy at that time but they will call me. No one has called me. The Quantum Fiber internet service is OK but the customer service is the worst I’ve experienced with a service provider. We’re very disappointed in Quantum Fiber.

Developer Response ,

Sorry about your experience! Would you mind reaching out to us at qffeedback@lumen.com so we can see if we can help!

It’s good when’s it’s good and TERRIBLE when it’s bad

It’s very frustrating for the past 4 months at least in my region…the infrastructure was down for 2 months of the new year so I had no internet.

Then I try to contact support and they send to bafoons out to my residence that took literally all day to get there took 2 hour to change a router and STILL didn’t fix the issue.

Moving along in my time line of frustration- I lost my card and I need to make a payment and it took me a week to figure it out by myself. I spoke with customer service who claimed that you can only use the app if you have the Google chrome browser …which is shady to me already.

I download the browser and surprise, it still doesn’t work. I tried to email support to which I got one email bac and it was clearly a chat bot cus it didn’t even specify what my issue was. Just your generic “we’re sorry to hear that”, and no further action responses.

I call back again to have some dude that couldn’t be paid to be bothered with my issue- “ have you tried the Google chrome browser? Or a different device?” As if I just have thousands of dollars of tech laying around my apartment.

I didn’t get very much help in every corner I looked that had the name quantum fiber. Very frustrating.